NO , we Do not offer free shipping , When you Placed your order press to Request Shipping Quote.
we will reply to your Email the shipping Cost .

Most fixtures will be shipped by UPS, DPD , EMS, or USPS. For any specific delivery needs, please contact our Customer Support at : info@crystallightingchina.com

No , We Will Ship To Our Wharehouse in ( Europe , USA ) And Our Shipping Agent will Make The custom Clearance And We will Pay VAT , TAX . Our Shipping Agent Will Send it to your Address by Local ( DPD , DHL ) & delivered to your Door .

Note : – If your Address Not include ( U.S.A , Europe ) it may require you to contact Customs to provide validating information and pay import taxes if there is any. Unfortunately, that is something out of our control.

Unfortunately, only the receiver, not the sender, can work with Customs for the clearance. If you refuse to work with Customs and result in the package being sent back to us, we can not refund your payment. Note: Please  Contact Us  before submitting the information to Customs.

You will receive your tracking information within 5-8 working days After your order shipped out.
– items in the same purchase may be sent in separate packages even if you’ve specified combined shipping. we will send you the Tracking details Link to your Email.

Do not Worry Please ….Usually we Add More Spare Parts Inside the packing  ( check Please ) If Did not find the spare parts so , Just Take Photo for the Shipping , and check All the Parts Inside The Parcel And take Clear photos then send it to us include your Order Number To Our Email : marketing@hafalighting.com Or :  Contact Us  .
And we will contact you to Send you The replacement for free ( Free charge ) you no need to pay anything .

Estemate dilivery 38-58 working days … Promised time is 75 days MAX , Full refunde if you did not received your order withen 75 days

In rare cases, you may not be able to find their products even though the tracking info from shipping agents, like DPD or UPS, shows it as delivered. Do NOT worry! We are always here to help and we will make sure that you will receive the product that you ordered. Please do reach us within 30 days. After that, package lost claims can not be filed with the shipping agent and there is nothing we can do.

There are several possibilities:

• – The package has not been delivered yet. Sometimes the package delivery will be delayed from 2 or 5 business days while the tracking info online showed as delivered.
• – The package could be delivered to your neighbors, which has happened several times. Please do check with our neighbors to see whether they received your package or not.
• The package could be indeed lost. If you have waited for 10 business day and checked with your neighbors but still do not find the package. Please do not hesitate to Contact Us   In the meantime,
• -please do contact the shipping agent to let them know that you did not receive the package, ask them to start an investigation, and file a package loss claim with the tracking number, which is, unfortunately, something that can only be done by the receiver (otherwise, we will do it for you). Once you filed the claim, please send us the claim number so that we can follow up with our shipping agent for the lost package investigation, which could take up to 15 business days.
• -Once the shipping agent verify that the package is indeed lost, we will resend the product or issue refund accordingly. Customer will be responsible for the lost if customer refuse to work with us to start the investigation.

  It could take some extra time to receive the product if something went wrong during the shipping process, which is something that we do not want it to happen but unfortunately out of our control. But rest assure we will always be here to help!

You can change Adress or cancel your order within 12 hours After your Order Payment confirmed. Please contact us.

After 12 Hours , Unfortunately, we are unable to redirect orders once your order is Shipped . Therefore, please ensure you provide the correct shipping address.

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

No, you don’t need to. You can make purchases and check out as a guest every time.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, 17Track.com

Our Factory warehouse in China .

All our Products are shipped dismantled. Individual labelled parts of the Item are packed in the bubble wrap and wrapping paper and then they are put into the thickest 5-layer cardboard box with a protective lining. Every package contains assembly instructions and a guarantee document.

If you order More Than One Item, or same Item more than One, We Will ship out Each Item separately, in different Tracking Number, and probably won’t get to your address at the same time.

We apologize for sending you an incomplete order. Please contact our Customer Care Team. and we will get back to you and we will send you Any Missing Parts For free .

We Always Check and Test All Our Products Before Shipping ,

We apologize if you had received a defective item from us. Please contact our Customer Care Team with a snapshot of the product and we will get back to you as soon as we can. and Solve Any Problem to make you satisfied.

So Few Possibility to Happen , We apologize for sending you the wrong item. Please contact our Customer Care Team and we will get back to you as soon as we can. and Solve Any Problem to make you satisfied.

We do not provide exchanges for size or color. We do however, accept returns for products purchased from us. You can refer to our Refunds & Returns policy here and its procedures.

Kindly drop an email to marketing@hafalighting.com if you have not received your parcel after 75 working days and we will assist you accordingly.

Our Products can be assembled by any person with average technical knowledge. The assembly is described in detail in the attached assembly instructions. The electrical installation of the Products needs to be done by a qualified and trained person with electrical qualification. We can Send you Video Details for Assembling.

Yes, the chain can be shortened or extended (the extension is for free charge). Next to the detailed photograph of every Item there is the height of the chandelier without the chain, the standard chain length and the total length of the chandelier including the chain. If you need a longer or shorter chain, please note it in the Your comment field in the order or contact us Customer Care Team. then you will be able to finish the ordering process.

guarantees that the Products’ quality specified by corresponding norms will stay the same 24 months from the date of sale. And 3 Years Warranty For any replacement for free (Buyer Pay Just shipping fee)

Yes, If the Buyer From U.S.A we will send the Products As U.S Standards E12 / 110V.