HaFa Lighting Factory china

REFUNDS & RETURNS POLICY

REFUNDS & RETURNS POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged ( Send Us Photo of the damaged Parts and we will send you replacement For Free )  or if you receive the wrong item, so that we can evaluate the issue and make it right By contact Us  .

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it , you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products  if:

  • you do not receive them within the guaranteed time (75 days not including 2-5 day processing)
  • you receive the wrong item
  • you do not want the product you have received (but you must return the item at your expense and the item must be unused )

  Click Here For your request 

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
*You can submit refund requests within 15 days after the guaranteed period for delivery (75 days) has expired. You can do it by Contact us .

contact us if you Have Any Issue of REFUNDS & RETURNS

Or If has any Damage Parts ( attached photo of the damage parts and we will send you replacement for free)

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