Most fixtures will be shipped by UPS, DPD , EMS, or USPS. For any specific delivery needs, please contact our Customer Support at info@crystallightingchina.com

Our Factory warehouse in China .

Do not Worry Please .... Just Take Photo for the Shipping , and check All the Parts Inside The Parcel And take Clear photos then send it to us include your Order Number To Our Email : info@crystallightingchina.com Or : Contact us . And we will contact you to Send you The replacement for free ( Free charge ) you no need to pay anything .

Estemate dilivery 38-58 working days ... Promised time is 75 days MAX , Full refunde if you did not received your order withen 75 days

We Will Ship in Special Line Include TAX And Custom Clearance . sometimes it may require you to contact Customs to provide validating information and pay import taxes if there is any. Unfortunately, that is something out of our control.Unfortunately, only the receiver, not the sender, can work with Customs for the clearance. If you refuse to work with Customs and result in the package being sent back to us, we can not refund your payment. Note: Please contact us before submitting the information to Customs.

You will receive an email with a tracking number once your order is shipped, - items in the same purchase may be sent in separate packages even if you’ve specified combined shipping. we will send you the Tracking details Link to your Email.

In rare cases, you may not be able to find their products even though the tracking info from shipping agents, like DPD or UPS, shows it as delivered. Do NOT worry! We are always here to help and we will make sure that you will receive the product that you ordered. Please do reach us within 30 days. After that, package lost claims can not be filed with the shipping agent and there is nothing we can do.There are several possibilities:The package has not been delivered yet. Sometimes the package delivery will be delayed from 2 or 5 business days while the tracking info online showed as delivered. The package could be delivered to your neighbors, which has happened several times. Please do check with our neighbors to see whether they received your package or not. The package could be indeed lost. If you have waited for 10 business day and checked with your neighbors but still do not find the package. Please do not hesitate to contact us Or Email : info@crystallightingchina.com In the meantime, please do contact the shipping agent to let them know that you did not receive the package, ask them to start an investigation, and file a package loss claim with the tracking number, which is, unfortunately, something that can only be done by the receiver (otherwise, we will do it for you). Once you filed the claim, please send us the claim number so that we can follow up with our shipping agent for the lost package investigation, which could take up to 15 business days. Once the shipping agent verify that the package is indeed lost, we will resend the product or issue refund accordingly. Customer will be responsible for the lost if customer refuse to work with us to start the investigation. It could take some extra time to receive the product if something went wrong during the shipping process, which is something that we do not want it to happen but unfortunately out of our control. But rest assure we will always be here to help!

Shipping time varies by location. These are our estimates:Location                            *Estimated Shipping TimeUnited States                       28-58 Business days Europe                                 28-58 Business days Middle East                          28-58 Business daysMax delivery time – 75 business days. *This doesn’t include our 4–7-day processing time.

We can Offer The shipping Method for the Buyer As his/her request. we can Offer (Sea, Air) Shipping  as Buyer request buyer will do customs clearance . we can Offer door to door shipping (Europe Line), (U.S.A Line) Include customs clearance.