Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Estemate dilivery 38-58 working days … Promised time is 75 days MAX , Full refunde if you did not received your order withen 75 days
Go to My Account And Register your Email , you will received Confirm email with the password , you can change it anytime from my Account
You can change Adress or cancel your order within 12 hours After your Order Payment confirmed. Please contact us.
After 12 Hours , Unfortunately, we are unable to redirect orders once your order is Shipped . Therefore, please ensure you provide the correct shipping address.
Press to this Link To Track Order Tracking
We Do not save Anything with Us , we Just Use Paypal Payment Our Payment Method
No , The Price is Include TAX
When you Place your order , you need to Apply to Request Shipping Quote , we will reply you the shipping price after we saw your address .
items in the same purchase may be sent in separate packages even if you’ve specified combined shipping. we will send you the Tracking details Link to your Email.
If you need to swap an item
Returns and Exchanges
So Few Possibility to Happen , We apologize for sending you the wrong item. Please contact our Customer Care Team and we will get back to you as soon as we can. and Solve Any Problem to make you satisfied.
Do not Worry Please ….Usually we Add More Spare Parts Inside the packing ( check Please ) If Did not find the spare parts so , Just Take Photo for the Shipping , and check All the Parts Inside The Parcel And take Clear photos then send it to us include your Order Number To Our Email : marketing@hafalighting.com Or : Contact Us .
And we will contact you to Send you The replacement for free ( Free charge ) you no need to pay anything .
To Our Warehouse In China , Contact Us Include your order Number And you will Provide you Our the Address.
Any Way you Like
WhatsApp : +0086 150 99988731
Email: marketing@hafalighting.com
Be Sure That ( Your Satisfied Is our Goal )
Direct Contact us
We Will Do Our best to Solve this case If we Can , But Not Sure we Can Change Because Unfortunately, we are unable to redirect orders once your order is Shipped . Therefore, please ensure you provide the correct shipping address.
You can change Adress or cancel your order within 12 hours After your Order Payment confirmed. Please contact us.
After 12 Hours , Unfortunately, we are unable to redirect orders once your order is Shipped . Or Cancel it , Therefore, please ensure you provide the correct shipping address.
Sure If It is Sill available . contact us